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"I had booked a twin room with garden view. On arrival I was told there was no lift in the property and since the room I had prebooked through Expedia for £412 was on the top floor I was moved to a cheaper, twin room at ground level because of my limited mobility. On your website, there was no mention of what floor the room was on, nor that there was no lift. I had to pay the full amount having booked through you. The hotel could not/would not reduce the charge. Staff extremely helpful and...