"Stayed here many many times when working in the area and always find it clean and comfortable. Unfortunately on this occasion I was disappointed in room (207) as the window would not close and the room faces onto the busy main road which is very noisy. Also the TV was broken so had no choice but to listen to the boy racers and motorbikes outside instead. Just unlucky it was the last double room available. However that said I'm sure the issues will be rectified by the wonderful staff at Ponty...

"The hotel is very dated. Every floor board creaked and I’m glad I had an end room and no one could walk past the room. I fear it would be very noisy. There is no air con in the rooms and in 32 degree heat that makes for an uncomfortable stay. Reception did give me a fan but that was useless."

"No air con was given a fan without the outer guard on it ( useless), breakfast 2nd morning was awful , burnt scrambled eggs, broken egg was delivered on my cousin's plate and bacon was hard and black in places"

"Worst night sleep I’ve ever had staying in an hotel, bed was terrible. Disappointed for price paid"

"Building was very clean and organised, staff very friendly and welcoming. It was a very warm day and the only fan we had was broken, and no other fans to be used, (a minor issue) but only thing that stopped 5 stars :("