"I booked a superior room with a balcony more than six months prior to my stay. I checked in on time and received an inferior room with malfunctioning plumbing and air conditioning. I called the front desk, and at first was told they didn’t know what was going on. Then they told me I should never been able to book a balcony room on Expedia and didn’t have to stay there. I advised we had driven 4 hrs, and they moved us to another inferior room but at least the plumbing and air conditioning worked....