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"Onsens are different from hotels. I would have liked to have been scheduled for the KAISEKI evening meal, as this is a large part of the ONSEN culture. Booking websites have no accomodation for this when customers book, and we go uninformed. This is regretful from my point of view. The Kaiseki meal is something I looked forward to. What can Expedia do about this?"

"A beautiful hotel with amazing service!"

"Location is great, just 5 mins away from train station. Plenty of eateries as well Room feels comfortable & clean with aircon (not central). There is also water dispenser at the lobby which is good. Amenities given especially for skincare are excellent. They also provide luggage delivery service which is good if you are going to the alpine route highly recommended"

"Remember book the Japanese style breakfast"

"It’s right next to the train station which was great. There’s lot of dining option and some shopping all near by. The staff was super kind and helpful as well. Would definetely stay here again "

"All staff are very kind and attentive. Everywhere in the hotel is so clean. Very comfortable bed, and great bathroom. I had an amazing stay!"

"Good location near the train station and restaurants with a tram stop in front of the property. Lu"

"Great oasis in the mountains with great service and food "

"Love the extras provided by the Dormy Inn, the noodles and the ice pops. Clean hotel, friendly staff and excellent location."