"Booked for a non smoking room and it clearly had been smoked in. The bathroom walls were unfinished and shower was dirty. First stay I had with them, the room was good, this second time it was not."

"Pool was closed completely, but the staff were kind and helpful, especially the maintenance tech. He offered to help my grandma with her bags into our room, and cleaned up a water leak from him washing the door. He was great and even waved at us every time we left or arrived at our room."