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"The service from check-in to check-out was great! By Colombian standards everything was great. Our friend and I shared a room and we both slept great on the beds. The semi-firm pillow felt like the one I have at home. The view was impressive and the food was great. Definitely coming back. Special commendation to Angie at the reception, Eduardo the bell hop, and to the people at the reservations desk for making our reservations extra smooth! Thank you to the room service ladies for cleaning our room and making it look amazing. Thank you also to Cristian for being extra attentive when it came to getting assistance at the hot springs hot tubs. Thank you all!"

"The staff is fantastic! They are so helpful even though we didn’t know Spanish, they were making an effort to converse with us with a constant smile. "