"I had to argue with the hotel over the pet fee.
According to the pet policy at the time of my booking, it stated:
“Pets allowed for an extra charge of USD $20 per accommodation, per night.”
However, when I checked in, the hotel tried to charge me USD $20 per pet, per night instead. It was only after I told them I would contact American Express to dispute the charge that they agreed to honor the pet policy as it was advertised.
I noticed the hotel has since updated its policy to USD $50 per...
"I’ve stayed and Una Vida every visit to a Tulum. It’s a peaceful place that feels secluded but so close to everything you’d want to see and do. Always love my stay here!
Staff, food, pool and the rest of the amenities are amazing. Highly recommend to anyone visiting anytime soon!"
"We had a fantastic stay!! Rulo and the team took great care of us. We had such a wonderful vacation that we have booked again in 2027. Can’t wait! Really I can’t say enough about the entire staff. Gustav was also a gem. Looking forward to being there! See you in March 2027!"
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.