Find hotels near Tulare Historical Museum, Fresno from SAR 227

"Yes"

"I was very disappointed in the customer service at this hotel. We had a medical emergency come up and was unable to make our stay, My booking was non refundable, totally my mistake and I understand that. I reached out to Expedia to see if the hotel would offer any consideration due to the circumstances. Expedia was fabulous with trying to help. The hotel would not respond to Expedia’s request, I contacted hotel directly the night before our stay, the morning and afternoon we were supposed to check in, was told the manager is who I needed to speak with and that she was not there, they were not authorized to cancel or make any changes and she would return my call. The manager never did return my call, I called a fourth time on Monday and finally spoke with her, I was told absolutely no exceptions, which is fine it’s my fault I booked it that way, but the communication and willingness to help was very disappointing. They listed us as a no show for our reservation and charged a two night stay as a three night, the receipt did not add up and no explanation for the total. Expedia continued to try and help but the hotel would still not respond to Expedia, I’ve received an email from Expedia saying the property has still failed to connect with them after 3 days. I’ve stayed here before and been very happy in the past but this whole experience was not a good one, very disappointed in the communication with this property and lack of consideration due to unexpected events. "

"Clean room, friendly and helpful staff. "

"Theres no breakfast but pork can there be some chicken patties is something other then pork."

"Was fasting for doctor appointment "

"Clean room and most comfortable bed and pillows! Great water pressure and friendly staff! "

"Excellent location "

"This would have been a great hotel IF the elevators worked. When we arrived for our 3 night stay we noticed they only had one (out of two) working elevator for this 4-story hotel. On the second day of our stay the remaining elevator stopped working, requiring everyone to use the stairs. It was fixed later in the day, so we assumed it would be okay and stayed for the night as planned. However, on the morning we needed to check out we found the elevator inoperable and were required to haul our luggage down from the 4th floor. We will be requesting a refund. "

"Confortable one night stay. The pillows were very soft. "