2/10 Terrible
Liz H.
27 Jum. I, 2024
Disliked: Cleanliness
Not what we expected
I arrived in Tucson and had not received any check in details, I reach out to the host and she messaged back quickly with instructions to check in. Once I arrived at the property, it wasn’t in a safe neighborhood. The only security was a run down gate that could easily be tampered with and broken into. I decided to look at the property anyways. When I went inside, I realized it wasn’t throughly cleaned. The floors were dirty, the mattress had stains, the shower hadn’t been properly cleaned, and there was an abnormal smell to the property. When I went to look at the loft area, there were soft spots in the carpet, night stands hadn’t been wiped down, and the bathroom was dirty. I reached out to the host with my concerns and told her that I wouldn’t be staying there and requested a refund. She offered me a gift card while someone went over there and cleaned the property. Since I didn’t feel safe/comfortable there I declined and asked for a partial refund due to the understanding that she did book out for 4 days on a holiday weekend and I was looking for some compensation while we trying to keep her business afloat. I was offered a refund of one night and cleaning fee. I didn’t accept and had to scramble to find hotel rooms for my trip. It was not newly renovated and looked quite run down compared to the photos.
Liz H.
Stayed 4 nights in May 2024