8/10 Good
Louis
Traveled with partner
31 Jum. I, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful manor tastefully decorated. Our welcome was flat, almost unwelcoming. We learned the King’s room we booked and paid for had been given to someone else and she blamed the booking calendar after confusion at being given a key to the wrong “other” room and sitting in the hallway with our luggage trying to contact her made me downright angry. A simple apology and explanation to begin with would have smoothed things over but sent upstairs at a locked door with a key that didn’t open our door is unacceptable. I was ready to find other accommodations in the rain. When she finally explained the calendar’s error, we found the other room comfortable but it was not what we paid for. We first had to wedge cardboard into noisy banging windows to sleep at all. The next morning, Aiden at breakfast made all concerns go away. His effusive conversation and helpful suggestions about our Connemara trip were appreciated and the destinations were beautiful,- the reason for four stars above. The incident with his partner wasn’t mentioned and everything kept pleasant at breakfast which was delicious. My overall feeling is we were bumped for a longer-staying couple which could be wrong but we’ve never experienced an online booking calendar problem in all our travels. If you book here, and it is beautiful, be sure to confirm several times before your arrival. They’re not big on communication.
Louis
Stayed 1 night in May 2024