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"Friendly and helpful staff, great amenities and breakfast experience! I would highly recommend this property to my friends!"

"It is located near the Ainu village. There is only one main street selling souvenirs and a watson store. There is a path around lake Akan that you can stroll on. That is about 20 minutes walk from the hotel. The onsen on the eight floor was beautiful overlooking the lake akan, but i did not get to use it. They have funky system, odd days women use eight floor. The men use the basement onsen. On even day it’s reversed. The onsen on the basement is still good. The dinner and breakfast buffet are excellent."

"Great spot near the river."

"Very Good view of Lake Toya!"

"This property is idealy located if the transportation from the AirPort is Important - it is door to door. The staff were very helpful and room was very clean. Not speaking Japanese made it difficult for me at times. For example there are 3 options for breakfast which staff might have explained to me but i did not understand. It did not matter as normally i like to eat outside hotel but the full breakfast on the last night was very good. "

"This is a beautiful hotel with great views of the river and countryside. It is quiet and the rooms are very nice. I used the private baths with no waiting. The bar is a great whisky and wine bar. Complimentary ramen was very nice and filling. Other snacks are also given free. Staff were so friendly, and managed around my language barrier with ease and friendliness."

"Smile Hotel is a good standard with comfortable rooms and friendly staff. The laneways behind are interesting and fun for Izakaya but Kushiro central city is no longer busy and very run down. "

"Nice onsen, polite and accomodating staff. Conveniently close to the shopping centre and the strolling area at the river Kushiro. "

"It’s a great place and reasonably priced. Especially as you get a breakfast. Nice staff and helpful. "