"While the check in process was good, the initial room did not have air-conditioning working and that put me off after a long flight. Glenn - the night manager - was very prompt in changing to another room, that was very comfortable. After that the service - impeccable. The housekeeping staff were so nice getting me ice every few hours and always smiling. I never thought any hotel could match Mandarin but this one does the job and better. The hot and cold plunge pools at gym were handy to soothe...