"Upon arrival, the hotels system was down. The line to “check in” was almost 100 people deep. We sat in the lobby for over 2 hours before finally getting a key to our room, we had missed our dinner reservation & we’re an hour late to the concert we were there for. We didn’t get an apology, we didn’t get anything complimentary & at checkout we were charged $26 for parking. As a Hilton reward member this was by far the worst experience of all the Hiltons we’ve stayed at. Not sure we will ever book...