Find hotels near Troy Aqua and Dolphinarium, Serik from SAR66

"Overall experience was great. Only issue is waiting staff too quick to collect plates and drinks, f lt like we were being rushed through each course. "

"Our stay at Rixos was amazing and can't wait to visit again soon."

"Amazing !! Food was perfect the best holiday we ve had "

"We enjoyed our stay so much, will definitly come back again!"

"It seemed the dining room was short staffed. Room amenities were not restocked. "

"This is the best 5-star all-inclusive resort we have ever experienced! From the moment we stepped into the lobby, we felt so taken care of and the staff was so kind and attentive. We appreciated the impeccable service from our maxx assistant who helped make reservations and answer any questions we had throughout the day. Our kids loved all the amenities ranging from the kids club, pools, sports options, water park, game room, playgrounds all over the property and countless other activities. Our absolutely favorite part of the resort was the FOOD. Every single thing we ate was delicious, and it is all impressively made in-house. The Azure restaurant buffet is the most amazing buffet we've ever encountered - endless options and so healthy. Fresh-squeezed juices and drinks all day, fresh-made chocolates, popsicles, icecream....anything you can imagine. We were in love with the food. The service was also 5-star. The staff is so accommodating and kind and welcoming. We will definitely return to Maxx Royal for our family vacations! Unmatched luxury and service. "

"I had booked the presidential suite which indicated that it could accommodate 6 people whereas we were 5. The desk manager told me that the presidential suite was meant for 4 adults and 2 children and therefore I was responsible for paying for 1 more adult. I ended up paying an extra Euros 320 for 1 more adult for 4 nights. On the last night of our stay my daughter (who weighs 70kg) sat on a chair in our bedroom and one of its legs gave way and she fell down. Luckily she didn't hurt herself and since we were getting late for a wedding I did not call the front desk to report this and went to attend the wedding. The next morning at check out I reported the chair incident to front desk who upon instruction from his desk manager insisted on charging us TL 500 for the damage. To avoid missing our flight from the airport, I paid that sum and left in a rental car that had been arranged by the hotel. As we were on our way to Antalya airport, the driver of the cab received a call from the hotel asking him to bring us back to the hotel because there was a major problem. When we arrived back we were told that they had mistakenly charged us only TL 500 thinking it was a plastic chair that broke, but when they found out that it was a wooden chair, the charge was going to be TL 2000 and that is why they had called us back to the hotel. This has been the most horrible experience of my stay in any hotel where we were hijacked from our ride to the airport and were forced to pay the “ransom”."

"The facilities are outstanding and their cleaning staff is doing an awesome job in keep everything spotless clean at all times. The food is also very good specially the concepts they have established where u always have buffets and different high quality restaurants at your disposal all over the place. The bars make quite decent cocktails. The main problem are the employees with direct contact with guests i.e. reception, guest relations and animators. The vast majority of them speak no english but russian. We had 2 very disgusting situations where we were about to do an early checkout because of what happened. A) i joined a meditation class and the teacher asked at the beginning -„who doesnt speak russian ?“ a couple of guys and me raised the hand, she said-„the class will be in russian.“ b) the 2nd experience was when my little son asked me to bring him to a handcraft workshop To our surprise and of some other international families the kids‘ animator went straight to talk to the kids in russian, she didn’t even dare to ask. I replied energically . „ in English please“ Then as she couldnt speak english she called another colleague and said“ what is the problem you cant mimic what she is doing?“ This hotel treats non russian guests as 2nd plate, reason why they only hire russian employees to take care of the kids. 2)The animation team is poor they have lots of activities but they dont promote them. 3) Guest relations ping ponged me with reception as none spoke EN"