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"Considering that this is a well known chain of hotels, i would consider this one to be average. The reception staff need to listen to the customer and repeat back what they understand. As my account was a mix up with another room that i was also paying for so NO CHARGES should have gone on that room, and i asked to be able to charge to my room, which again was NOT initially set up. The bedroom windows didnt open the "air con" just moved the air around well a desk fan could have done that. The breakfast food was warm at best, the toast and coffee was the hottest items available. The evening meals however where GREAT really nice and well worth the money. Just all in all sadly average."

"I liked it"

"The superior room was sublime. Spacious, huge bed and a big bathtub in the actual bedroom for a splash of luxury. Staff were super friendly and nothing was too much trouble for them. "

"Nice food but the staff seemed rather unprepared. They put all my food on another room and when I pointed out it was missing they didn’t even say thank you. They had already told me there was nothing to pay and good bye.. "

"A very nice room with a bit of view. "

"Friendly, professional staff, "

"Stunning anniversary break. Amazing decor, friendly staff and sweet touch for our anniversary. Thank you. We will be back. "

"It was lovely, quick, exactly what we wanted."

"It has the best location in Windsor and is a perfect place to stay for one night before heading to Heathrow for a flight. The hotel is a historic building and very charming, but the rooms are not soundproof. You can hear walking and talking from nearby rooms and upstairs, but being in the center of town was worth it. We had a great view of the changing of the guards!"