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"Ideally placed, a short stroll along the canal into the city centre, great for the bus station. Our room was in the annex over the canal facing a busy road, it was a big room, comfy with tea/coffee toiletries etc. We live on a fairly busy road so the noise didn't bother us, but if you want peace and quiet I'd suggest an upgrade to a canal facing room. Breakfast was good, a great selection. I would definitely stay here again."

"The hotel all staff are amazing the food was excellent and so was the breakfast. The spa was great but the hotel it's self is looking tiered definitely needs a lick of paint especially the bedrooms. Thanks for the staff putting a chocolate muffin in the room for my wife's birthday "

"A stunning property. The attention to detail in the decor is beautiful and it really elevates the ambience of your stay. Dog friendly which is unexpected given the quality of the interior design, but a welcomed one. The room is spacious with all needs accounted for (iron, air con, mood lighting). The foods in Nelson's is excellent quality with a nice option of choices with big portion sizes. The gardens on the grounds are well maintained and add to the property. Overall a beautiful hotel. "

"Excellent stay as usual. Staff are very well trained and deliver excellent service. There was an issue with our aircon and they weren’t sure how long it would take to fix so they moved us to an equivalent room with no trouble or hesitation at all. The hotel and grounds are immaculate, the cleaning and gardening staff must work very hard. We’re only down the road in Liverpool, but try and pop over to doubletree Chester a couple of times a year for special occasions."

"Very convenient and comfy"

"Great stay"

"Very comfortable "

"Very good reception.Room clean and well maintained.Hosemaid and staff friendly"

"The domestic staff are wonderfu, very helpful, lovely people and so very kind. All the staff we were in contact with could not of been nicer. My wife had her 21st some 51 years ago at this hotel! We were both originally from Heswall. Our trip was one to help my brother in law who lives in New Brighton who has had a nasty fall booth breaks in his ankle. Thank you for your help."