"the room was great, however I didn't like the fact that I was charged an extra $30 fir checking in 55 min. earlier than my 3pm check in."

"The elevator needs work"

"Nice hotel that is close to both Knoxville and Sevierville. Room was nice and the bed comfortable. Nice little indoor pool and great breakfast in the morning."

"Staff at check in was really, really not good. There was one guest in front of us and it took nearly half an hour for the lady to check him in—-while we were waiting. Our turn. She never checked with me on payment type, just assumed the card I reserved with was the one I wanted charged. No. So big fiasco to remove from my card and then charge to my friend’s card. The lady working the desk did not understand our questions, and we couldn’t understand her. She did tell us she’s new. So during the...