Find hotels near Traffic Light #2, Gatlinburg from SAR 283

"The rooms we clean, coffee pot didn't work. It's a non smoking property but 1st floor neighbor smoking marijuana on his balcony made our room stink. We were very unhappy about that."

" I really like the fact they allow dogs. Paid thru Expedia, Then the hotel charged me again. I asked if I could use the overcharge to stay again and they said no. 1 week later no refund yet. . "

"Room was nice and clean staff was friendly and bed was super comfortable! The river sounds was beautiful peaceful sleep I didn’t hear any vehicle noise at all we loved that it’s a 10 min walk to DT GB we would definitely come back!"

"There was a hidden charge of $18 per night for parking. If only I was informed about parking charge I don't mind paying it but I only came to know about it through my credit card statement and calling them to find out what was this for. I expect more transparency in parking charge."

"Room was clean but had a very loud wind tunnel like noise. Also, when I went to get on the elevator the door opened and then closed quickly as I was stepping in and the door smashed me. Almost a week later and I still have the bruising to show for it. The hotel staff seemed unbothered by the fact that I was hurt. I had to ask to talk to someone about it 3 different times before I got to speak with a manager. Not 1 "I'm sorry this happened" I then needed to stay an extra night because I was too sore to drive home 6 hours. One would think the hotel would have given compensation for the extra night or at least a discount. Nope, I was offered a $50.00 dining credit that wasn't good for anything other than room service or the bar and when I checked out, I had to go back to the front desk because my credit had not been applied. Customer Service Training needs to be done at this hotel. "

"Room was nice, good parking, all I can really say it’s just sketch. There’s never any worker at the front desk, the only reason I got into my hotel is because some dude went up to us and gave us a number to get into the room. There was a hole in the roof of our showers. The beds are pretty nice. It’s a very easy walk to down town."

"They’re were some kids from an ffa trip being extremely loud in the hall way. When I called the staff after an hour of waiting nothing was done. "

"The hotel itseyset the standard of Embassy being really nice. The suite were very nice and very comfortable for my family of 4. The only problem with our room is that we had mold all in our shower and was told it would be taken care of the next day. Well the next day came but the mold was still there and I sent them pi to show proof. I also complained about our refrigerator barley was cooling. No one came to fix the refrigerator ."

"Clean room, perfect location "