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"We loved the history of the property. Our booking was very last minute since we were let down by another hotel. The Lakeside Hotel and Spa is very clean, you can feel the warmth when you walk into the property. Overall it was a good experience. The one thing i did noticed is you have to book your table for dinner every night otherwise you end up without a sit-in dinning. And we ended up skipping dessert a few times because as soon as the restaurants got busy it would take nearly 40minutes to get someone’s attention either for the dessert menu or the bill, i think personally think they may be short staffed? Not sure. But the staff in general are very good and nice people. We would definitely come back for another visit soon. "

"Had a beautiful stay at the Tower room!!! Great location, great views and the team working there were fab! We will definitely be returning xx"

"Excellent every time I’ve been."

"Friendly, welcoming staff, comfortable newly refurbished rooms, excellent breakfast, surroundings beautiful, convenient location , cannot fault."

"Such a lovely stay. Lovely welcome and friendly receptionist very helpful and nothing was too much trouble. Enjoyed the pool & spa area, didn’t get to the gym but it looked good with a great view. Would highly recommend. "

"We have stayed before and enjoyed it ."

"We loved the way the property- an old tannery- had been converted into a hotel with a lot of unique properties. Unfortunately, it had some challenges for disabled people: going up and down stairs, for example. They had a little chair lift in two places, but the wheelchair had to be carried manually up and down stairs. There was great difficulty for going from our ground floor room to breakfast on 2nd floor. They offered to accommodate by bringing breakfast down to us in the bar area of ground floor, and helping us with the stairs in several ways, but it was still challenging. The rooms were nice and clean and comfortably large, but there was no A/C, and no microwave or fridge, and little space for unpacking clothes. We had a wonderful view out over the river from our room. The bar or dining room, "The Tannery", had a nice selection of options for evening meals, which we used a couple of times, but they seemed to be out of the things that we would have enjoyed most. We loved the ancient feeling of the city, including a beautiful cathedral and an enchanting old castle."

"Spa facilities are superb, as was the hotel, only negative was the lunch included in spa day. This was very oily and below the standard expected. "

"the hotel is absolutely first class, superb food in the Hemrock restaurant, and service outstanding. Well done"