"The hotel is in a great location. The staff was very friendly and helpful. The hotel was under maintenance during my 2 week stay and I found a few insects in my room and in the hallway but the staff took care of it quickly. I would stay here again"
"Great location. Refined and elegant service. I love the orchestra playing in the lobby towards the evening. It brings a special touch. Been coming since mid 80s and still my favorite hotel in Manila. If only they can modernize the rooms a little bit more. I don’t exactly know what they need to do but it’s a little bit old fashioned and worn out. Despite this I most highly recommend the Pen."