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Hotel Casa Cielo

3.5 star property
Beachfront hotel with spa services

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Photo gallery for Hotel Casa Cielo

Beach/ocean view
Front of property
Superior Double Room, Non Smoking, Ocean View | 1 bedroom, premium bedding, down comforters, Select Comfort beds
Garden
Exterior
Hotel Casa Cielo offers a quiet escape with a rooftop terrace overlooking the beach and a restorative spa. Enjoy the pool, savor distinctive cuisine at AROMA restaurant, or explore the water by kayak. Guests consistently praise the attentive service team.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot Tub
  • Bar
  • Breakfast included
  • Spa
  • Pool
  • Laundry
The current price is SAR 281
SAR 341 total
includes taxes & fees
2 Sep - 3 Sep
Pool

On the beach

This hotel is located on the beach. Take advantage of the beach loungers and beach towels at the white sand beach. An on-site activity you may enjoy during your trip is kayaking. Popular nearby activities to consider include snorkeling and surfing/bodyboarding.

Room
Beach/ocean view
What guests liked about the beach

The property has direct access to a beautiful, unspoiled beach with stunning sunrises and comfortable sunbeds.

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Comfort Double Room, Non Smoking, Partial Ocean View

Comfort Double Room, Non Smoking, Partial Ocean View | 1 bedroom, premium bedding, down comforters, Select Comfort beds

Comfort Double Room, Non Smoking, Partial Ocean View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Separate bedroom
Down duvet
Select Comfort bed
Blackout drapes/curtains
Ceiling fan
  • 18 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Deluxe Double Room, Non Smoking, Ocean View

Deluxe Double Room, Non Smoking, Ocean View | 1 bedroom, premium bedding, down comforters, Select Comfort beds

Deluxe Double Room, Non Smoking, Ocean View

8.0 out of 10
Very good
(1 review)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Separate bedroom
Down duvet
Select Comfort bed
Blackout drapes/curtains
Ceiling fan
  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, Non Smoking, Ocean View

Superior Double Room, Non Smoking, Ocean View | 1 bedroom, premium bedding, down comforters, Select Comfort beds

Superior Double Room, Non Smoking, Ocean View

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Separate bedroom
Down duvet
Select Comfort bed
Blackout drapes/curtains
Ceiling fan
  • 20 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Economy Room, 1 Bedroom, Non Smoking, Garden View

1 bedroom, premium bedding, down comforters, Select Comfort beds

Economy Room, 1 Bedroom, Non Smoking, Garden View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Yard
Furnished balcony
Soundproofed
Air conditioning
Separate bedroom
Down duvet
Select Comfort bed
Blackout drapes/curtains
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

About the neighborhood

Map
calle 15 lote 190 entre calles 12 y 14, El Cuyo, YUC, 97707

What's nearby

  • El Cuyo Beach - 1 min walk - 0.0 km
  • El Cuyo Lighthouse - 3 min walk - 0.3 km
  • Del Cuyo Catholic Church - 3 min walk - 0.3 km
  • Cocal Beach - 16 min walk - 1.4 km
  • El Cuyo Viewpoint - 2 min drive - 1.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 168 min drive

Restaurants

  • ‪Casa Mangle - ‬5 min walk
  • ‪Hotelito El Cuyo - ‬6 min walk
  • ‪Piccola Italia Restaurante & Café - ‬5 min walk
  • ‪Off The Vine - ‬2 min walk
  • ‪Zapote Bar Asador - ‬2 min walk

About this property

Hotel Casa Cielo

Property highlights
Take advantage of free continental breakfast, a rooftop terrace, and dry cleaning/laundry services at Hotel Casa Cielo. This hotel is a great place to bask in the sun with a white sand beach, sun loungers, and kayaking. Treat yourself to a hot stone massage or other spa services. The on-site family restaurant, AROMA, features pool views. In addition to a bar and a hot tub, guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool along with sun loungers
  • Free self parking
  • Outdoor furniture, tour/ticket assistance, and books
  • A water dispenser, wedding services, and luggage storage
Room features
All guestrooms at Hotel Casa Cielo include thoughtful touches such as premium bedding and furnished balconies, in addition to amenities like free WiFi and air conditioning.
Extra amenities include:
  • Select Comfort beds and down comforters
  • Rainfall showers and shampoo
  • Wardrobes/closets, ceiling fans, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • AROMA

Things to do

  • Books
  • Evening entertainment
  • Hot tub
  • Kayaking
  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Gift shop/newsstand
  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Sports massages
  • Swedish massages

Accessibility

  • No elevator

More

  • Communal living room
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Ceiling fan
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

La Casa Cielo
Hotel Casa Cielo Hotel
Hotel Casa Cielo El Cuyo
Hotel Casa Cielo Hotel El Cuyo

Frequently asked questions

Does Hotel Casa Cielo have a pool?

Yes, this property has an outdoor pool.

Is Hotel Casa Cielo pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Casa Cielo?

Self parking is free at this property.

What time is check-in at Hotel Casa Cielo?

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Casa Cielo?

Check-out is at noon.

Where is Hotel Casa Cielo located?

Nestled on the beach, this Tizimín hotel is within a 5-minute walk of El Cuyo Beach, Del Cuyo Catholic Church, and El Cuyo Lighthouse. Cocal Beach and El Cuyo Viewpoint are also within 1 mi (2 km).

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Hotel Casa Cielo Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 43 out of 60 reviews
Rating 8 - Good. 13 out of 60 reviews
Rating 6 - Okay. 3 out of 60 reviews
Rating 4 - Poor. 1 out of 60 reviews
Rating 2 - Terrible. 0 out of 60 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for rest but it should have TV in the rooms.
Stayed 2 nights in Mar 2025

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service
We really enjoyed the property would recommend and return ourselves.
Stayed 2 nights in Mar 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

mi casa es su casa

best property on the island ideal location great food well priced friendly service minimal amenities, however. bring your own qtips, cotton balls, blow dryer, etc.
Stayed 5 nights in Feb 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
El Cuyo is very quiet. A place to go and relax, not for parties or instagramers. The hotel was great, excellent staff. Nice pool and directly on the beach. All you hear are waves and birds
Stayed 4 nights in Jan 2024

10/10 Excellent

Liselotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved everything

So relaxing place! Everything about this place is a 100%! I hope El Cuyo will stay like this forever and not turn into what Holbox is today. The hotel is right at the beach, nice sunbeds. Breakfast is everything you need for a good start. Sunrise is stunning, we walked the beach almost every morning.
Stayed 5 nights in Mar 2023

8/10 Good

Jonathan Del Jesús

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien, perfecto para descansar, desconectarte, disfrutar de la playa y de sus atardeceres, considerar que no puedes ingresar ningún alimento al hotel.
Stayed 2 nights in Aug 2025

10/10 Excellent

Maricela

Stayed 1 night in Jul 2025

10/10 Excellent

Fabi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio, nuevo, hermosa vista, ubicación perfecta
Stayed 2 nights in Jul 2025

10/10 Excellent

Natalia

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente me encantó el lugar la ubicación la playa todo hermoso
Stayed 2 nights in May 2025

10/10 Excellent

Falk Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Ein sehr schönes Hotel, gerne wieder.
Stayed 3 nights in Jun 2025

8/10 Good

Raul

Stayed 1 night in May 2025

10/10 Excellent

Octavio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in every way
Stayed 2 nights in May 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, bella ubicación frente a la playa. Total tranquilidad.
Stayed 2 nights in Apr 2025

10/10 Excellent

Xchel

Liked: Cleanliness, staff & service, property conditions & facilities
Gran lugar para descansar frente a la playa
Stayed 1 night in Apr 2025

10/10 Excellent

ANA Y

Stayed 2 nights in Mar 2025

10/10 Excellent

Bernardo Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bello rincon Hotel impecable. Siempre me quedo con ellos lo súper recomiendo
Stayed 1 night in Mar 2025

10/10 Excellent

maria de lour

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Excelente hotel y bello lugar tranquilo
Stayed 3 nights in Dec 2024

10/10 Excellent

Nathan

Stayed 2 nights in Nov 2024

10/10 Excellent

SERGIO

Liked: Staff & service, amenities, property conditions & facilities
Un lugar hermoso donde pasar un momento de relajacion con todas las comodidades. Su personal de todas las areas muy amables, nos encanto. No duden en hospedarse ahi.
Stayed 1 night in Jul 2024

10/10 Excellent

Lupis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
estuvo todo deli
Stayed 1 night in Mar 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Newer boutique hotel. Very clean. Very kind and accommodating staff. A few steps from the beautiful, mostly empty beach. They have starlink WiFi service which is a plus. Restaurant is delicious.
Stayed 5 nights in May 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Boutique hotel right on a beautiful unspoiled beach
Stayed 2 nights in May 2024

10/10 Excellent

Marthyn

Stayed 3 nights in Apr 2024

10/10 Excellent

Jose Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una gran vista. Personal muy amable. Excelente regadera
Stayed 1 night in Apr 2024

4/10 Poor

Paloma

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Pésima experiencia por falta de informacion

El hotel e instalaciones están muy bien; desafortunadamente en ninguna parte de la descripción del hotel indican que es un hotel solo para adultos y que las habitaciones son para 2 personas únicamente. Viajamos 2 adultos con 1 niño de 12 años y no se nos permitió quedarnos los 3 en la habitación. Pésima empatía por parte del personal. Deberían poner esas especificaciones en la descripción del hotel para que las familias podamos tomar una decisión correcta al seleccionar hotel para vacacionar.
Stayed 1 night in Mar 2024