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"The room bed was not cleaned; the shampoo and body wash were empty"

"Very well run. Manager on site and staff were great, Room clean. Great air conditioning, thanks! Have stayed there before and will return. Relatives in Villages."

"Great 😊"

"Excellent"

"This was, by far, the worst hotel experience I have ever had. We arrived late because of traffic and upon arrival found out they sold our 6 person suite to someone else. The people on staff at the table then proceeded to spend the next HOUR scolding me for booking through Expedia saying that it doesn’t guarantee the room that I chose. Then they went on and on that the room they list as sleeping 6 could not have slept 6 even if they still had it. Their suggestion was to leave half of my family in...

"The over all stay was great we really were in and out but we really didn’t see any house keeper unless we missed them when we were coming and going. There was a miscommunication before we arrived but it was handled way better than expected! Which was awesome. Over the stay was great!"

"Absolutely wonderful hotel! Clean, modern, quiet. Their on site restaurant and bar are amazing. When we realized we didn’t pack a razor for the trip, a staff member hand delivered four to our room! My only “complaint” is that the balcony isn’t entirely private. The separation walls have designs that don’t allow for much privacy if you and your neighbors were out on your balconies at the same time. Despite this, I still feel this is a 5 star hotel and it is easily one of my favorite hotels to...

"Clean room. Great and really helpful front desk staff"

"Room wasnt clean then put in second room.wth hair in bed. Slept in other bed that seemed ok. Not maintained motvsure about 8 6 rating."

"The air conditioner was very noisy and we couldn't sleep at all. A/C unite in dire need of maintenance."

"Staff was great. Property is clean and well maintained. Room was perfect."

"This is not my first time that I’ve stayed there. I would recommend this place. I’ve stayed there by myself and also with family very safe and secure location beautiful steak restaurant one minute walking away to it."

"Very good"

"The pictures look nothing like this hotel. The staff is very rude. The pool is broken down. They have roaches all around the room the most horrible experience I’ve ever had."

"Booked this hotel because we were visiting my sister- in-law and brother- in-law for the weekend. Was a little skeptical at first, after we went to our room and there was about 2 inches of water on the carpeted floor (below the A/C unit). Went downstairs and informed the front desk, who apologized and gladly moved us to another room. The good things about the room was it was on the top floor near the elevator. The room was clean, but had a little musty smell, which dissipated after we turned...