Find all hotels by Carlton Hotel Collection in The Hague from SAR 472

"The room was clean, comfortable, and well-equipped with a full kitchen, as expected. However, our stay was heavily impacted by multiple issues and the lack of on-site support, which made things particularly stressful while traveling with a child. We ended up spending a lot of time communicating with NUMA support via WhatsApp. Although we received a 30% refund, we would not stay here again. The first issue occurred on arrival when the luggage storage system in the open area didn’t work, and support was unable to assist. The second was a failure of the heating system, making the room uncomfortably cold at night. Support could only arrange a check the next day, but the issue remained unresolved, and the portable heater provided was not sufficient. Finally, during rain, water leaked from the air ventilation system, dripping directly onto us, which was extremely unpleasant. Overall, while the room itself met expectations, the unresolved issues and lack of immediate support made this a frustrating and disappointing experience."

"The stay was pleasant, and the hotel was very comfortable."

"So friendly! Great breakfast and quiet room!"

"Very clean, everything felt newly refurbished to a very good standard, spacious, very nice people, fantastic location in the centre of everything but very quiet. You have everything you need, microwave, full size ( very cool!) fridge, plenty of plugs, hair drier, but none of the unnecessary clutter hotels sometimes give. The station is 15 minute level walk, supermarket opposite and another 2 down the road, and all of the key sights 5 to ten minute walk, then if you want to go further afield ( which is easy!) Central tram stop is 3 minutes walk This is an ideal place to stay in The Hague, and The Hague is an ideal location to explore this part of The Netherlands. Don't miss Delft (a few mins on no 1 tram) Leiden, Haarlem. Rotterdam is very easy also Amsterdam an Utrect( drop in on Gouda on the way!)"

"Wonderful accommodation and breakfast - disappointed in the food at dinner. Wine and bread were delicious, the rest not good unfortunately"

"Super charming hotel right in the middle historic central Den Haag. Easy access and walking to variety of restaurants and cafes. Public transit options to get to train station within a short block or two. Highly recommend!"

"Do to circumstances out of our control we had to cancel our family vacation ! Due to war time and uncertain circumstances! Out of our control ! We were not compensated for our need to cancel and there for very upset for not at least getting some money back ! "

"Heat and ac a problem"

"Very nice staff and nice atmosphere clean and thank you for a welcome gift 🎁 thank you 🙏 "