"Our travel companion is handicapped and needed a roll-in shower. He specifically called and spoke to person at the property and reserved that room not just an assessable room. He called more than a week prior to make sure it was available and was assured it was reserved. We got to the property and were told the room was not available. The man on duty says well I can cancel your reservation and you can go somewhere else. This was 4th of July weekend on Galveston Island. Not many choices at...

"Without a doubt, the dirtiest, most disgusting, and filthiest place I have ever stayed in my life. The smell in the room was horrible; there was hair from other people on the beds, the bathroom was dirty, the walls were peeling, and the doors were broken and filthy. There was mold everywhere, and the beds were horrible—super uncomfortable. The furniture looked like it had been pulled out of the trash. The towels looked dirty, as if bleach had never been used to clean them. In short: disgusting."

"Some plugs didn't work, and there where roaches. What I really didn't like is staff went in my room while I was out to eat"

"The room was horrible. There was dead roaches smashed on the wall. A one inch gap under the entrance door, poop smeared on the back of the bathroom door, black mold growing around the tub and on the front window seal. One of the beds smelled so bad that all 4 people had to share the less smelly bed, and this was actually the second room they gave us as the first rooms toilet didn't not flush. None of the phones in the room worked. There were no towels in the room. And we all ended up with sinus...

"they auto canceld my reservation,"

"Not very clean. Needs an update on the rooms. No Iron. Housekeeping didn't make the bed. Alot of rust, shower was nasty."

"Staff were great and the hotel room was very clean"