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"We loved this hotel and would highly recommend - first call all the way"

"The hotel is an old fashioned motel style low rise block with room doors giving into the car park, a grassed area or a walkway. It was very clean, the air con worked well, the bed was comfortable, the shower was decent and it was very quiet. The manager gave us a room giving onto a grassy area in the shade as he knew we were travelling with a dog. In the evening we popped into his bar area and were served decent wine. We decided to stay for dinner which was simple home style french cooking, served quickly. Decent portions, very good service. The hotel is in a light industrial area some distance from the town centre. It could do with some renovation/updating but the manager is making it a very nice place to stay due to cleanliness and excellent swrvice"

"Great Chateau, but with a couple issues half resolved.. "

" It was a good overnight stay. The staff especially were very welcoming and would definitely stay there again"

"Only comment would be that there were a lack of power outlets in the foom & the bathroom would benefit from some tlc. The bar & restaurant were not open. I'm led to believe seasonal opening although on Hotels.com said that they were on site however should gave advised if open or not"

"Très bien. Une deuxième chaise dans la chambre serait une bonne idée."

"excellent"

"I stayed here because there was a pool. When I arrived about 8 or 9pm there was a self-check-in at the gate. I was not sent a code, but a friend who spoke French called and got it for me. It was not sent through Hotels.com or by email. Without calling I would have not been able to stay here at all and would have been far from Agen with no room. It is VERY FAR from Agen, not in Agen as listed on the hotels.com site. The pool was covered for the night and opened at 8am the next morning. Check-out was at 10. There is no ice machine, no refrigerator, no hotel staff. I got up at 8 to use the pool for an hour. When I checked out the hotel front desk person called a cab for me. It was about 30 euro to get back to Agen. This is the only person I spoke to during my entire stay and she was lovely and helpful and understanding of my baby French as I counted on my fingers to tell her my room number. If you aren't prepared for this odd system, you will not be able to check-in if you arrive late. There is an elevator. There is no communication with guests. Pool is very small and was being cleaned during the one hour I was able to use it during my stay. I swam anyway, but the vacuum was underfoot and would not have been safe for children to swim."

"Charming hotel but definitely not for the English speaking traveler. Hotel staff (the night we checked in) was unable/unwilling to assist us in securing a taxi, so we ended up leaving after just one (out of our non-refundable two!) night. Overall, disappointed with our experience. "