"Great stay"

"This hotel has zero customer service. I wrote to ask questions and they never responded. When we arrived we asked for a two bed in the room they flat out said no when they could have separated the two twin beds that was a king bed, this is over water bungalow. There is no wheelchair accessible. The foods were terrible. When we ate there we waited over 15 minutes before anyone showed up. At the pool they took our friends’ credit card but took over 20 minutes to return so he had to go get his...