Find all hotels by Hotasa in Telde

"This was a great property! The staff is really friendly and really helped us out. Especially after I had left some valuable stuff in the room when we were rushing out trying to catch our flight. I called when we got back to Madrid and the staff couldn't have been more helpful in locating our missing items and coordinating their return to us. Would definitely recommend staying at this resort. It is really centrally located in Mogan."

"Great location, pool area nice, but very hard to get sun loungers. Not enough beds. Rooms tired and dated, TV was older than me. Cockroaches in my bath."

"Staff were consistently rude and unapproachable to both myself and my wife, which completely took away from what was meant to be our honeymoon. At times, we were simply ignored, which is unacceptable at any hotel, let alone a resort of this standard. When we tried to book the spa, the staff there told us it was fully booked in a dismissive and borderline hostile manner. It didn’t feel right, so we checked with main reception, who confirmed there were actually spaces available. This means we were either misinformed or outright lied to. When we returned later that day, the spa staff looked shocked to see us, like they didn’t expect us to come back. Breakfast was no better. As it was our first time, we asked a few basic questions about seating and food options and were met with the same attitude, short, dismissive responses, or being ignored altogether. Staff were rude, avoidant, and at times spoke to us in a raised or abrupt tone. The hotel itself is clean and the facilities are genuinely very good, which makes the service even more disappointing. Aside from the cleaning staff, who were great, most of the team we encountered were unprofessional and clearly uninterested in helping guests. Overall, I would not recommend staying here. This wasn’t an isolated experience, other guests we spoke to had similar issues. It’s a real shame, because the facilities are excellent, but the service lets the entire place down."

"My third time at the hotel. A great property in a good location for walking to the beach or the commercial centre."

"Be careful to stay here with the renovation works next door, we got woke up well before 8am"

"Since I discovered NH Imperial Playa Hotel, I only stay there. The staff is great and the location is perfect. This was my fourth time and the last time I brought part of my family. Thank you to NH Playa and I will be back. "

"Lovely hotel and the best all inclusive we have stayed in out of the whole of Spain and Canary Islands"

"Good location. Lovely staff and fantastic food! Big rooms and spotless"

"Super, clean, friendly and safe place. Highly recommend "