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"Reliable"

"I loved the Onsen especially the outdoor Onsen with stone sides (on top floor and well fenced). The laundry worked well. Breakfast was excellent although the breakfast room is a bit cramped. Room was large by Japanese standards and comfortable. The free treats and bedtime noodles are great. Overall a lovely stay. "

"Fantastic star gazing"

"Located a short walk from the JR station. Hotel is quiet and staff was excellent"

"This hotel was a great little find. Very affordable and comfortable. A business hotel so they had laundry service in Japanese public bath on site. Matsumoto is a cute little town and very walkable from the hotel. Also, the hotel is literally two blocks from Matsumoto castle, a great location."

"The hotel has this Christmas vibe and the whole compound is totally perfect ! Very good romantic getaway with nearby restaurants! Definitely come back again! "

"Clean and good access. Much recommendable. "

"Staff were all lovely, and very willing to help. They understood English very well and we're able to communicate to a good standard. The hotel is a brief walk from the Karuizawa train station, so it is in a desirable location for weary travellers. The room and bedding are comfortable, and an average size. The only negative I have is the use of keys for your room door. An upgrade to key cards would be something to consider for the future, and may also stop the need for handing in your key each time you exit the building (which I'm guessing is because of the key cutting service close by?)"

"Excellent staff and great location. Price was economical and excellent breakfast. Close to the station and within easy walking distance to most places. "