"The staff in this hotel are fantastic, stayed many times, but did notice this time the staff were a little under pressure working flat out, but the staff all happy as usual maybe in busy times more staff should be employed. Still a great hotel with so much history and very reasonable rates"
"The main concern I had during my stay was the fact that the lift was out of action and had to take 4 flights of stairs to get to and from my room. Aside from this, I did not use any of the communal facilities, as I was out quite a lot around the city. The room itself was tidying enough. The view was nothing to speak about. Really, the weather was nice. The general noise in the hotel was moderate. I guess."
"The property was very clean. When trying to lock our room the key would not work & we couldn’t remove it from the lock. The young lady in reception was excellent very helpful. Our room was clean but tired was in need of an update."
"Excellent location to access all of Liverpool and the attractions. The staff at the hotel were friendly, helpful and a credit to your team and organization."