"I expected much better service from a Hilton property. After checking in, I was told my luggage would be delivered to my room shortly. Instead, I had to wait 8 hours before my bags finally arrived. This was completely unacceptable and caused a great deal of inconvenience, especially after a long journey. Despite contacting the front desk multiple times, the response was slow and there was no sense of urgency or proper follow-up. This experience fell far below the standards I expect from Hilton...