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"Very friendly staff, Ivan at customer service was great , made check in smooth and excited explained everything in a very enthusiastic way … his customer service knowledge is great !!"

"The authentic feel."

"I didn’t like my view from my room it looked like a forest I could not enjoy sitting outside "

"Staff was very friendly and the property was wonderful! "

"The gardens and grounds were a tropical paradise. Service was excellent everywhere. "

"I absolutely loved this resort. I thought it was an amazing value for the price. The privileged upgrade was absolutely worth it for the Bloved restaurant and bar. Service was amazing everywhere. The one thing I will say is that the AC could have been better, but hey, you're in Tulum. No complaints here. We will absolutely be back!"

"I recently stayed at the Secrets Tulum Resort and had a pleasant experience. The hotel is new and well-maintained, providing a comfortable and modern environment. The staff were friendly and helpful, always ready to assist with any requests. The amenities at the resort were good, offering a variety of options for relaxation and leisure. The food was enjoyable, particularly at the Grill restaurant, which served tasty dishes. One issue I encountered was the noise from the sports bar in the evenings. My room was nearby, and the noise level was quite high, which could be disruptive. Overall, Secrets Tulum Resort is a nice place to stay, with good facilities and excellent service. Just make sure to ask for a room away from the sports bar if you prefer a quieter stay."

"Was lovely and peaceful, a great vacation "

"Marcelo was by far my favorite person there! Amazing human being. Grand oasis tulum had plenty of bars / restaurants to chose from. Food was great, absolutely no complaints."