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"We had a truly wonderful experience at Concha y Toro Boutique Hotel. Although we arrived a bit early for check-in, the staff kindly let us store our luggage so we could head out and explore the city right away. Andrea, the receptionist, was especially welcoming and went above and beyond. While we filled out our paperwork, she took the time to share helpful tips about what to see in Santiago and how to get there. Her warm and attentive attitude made us feel instantly at home. She even offered us some breakfast upon arrival—an incredibly kind gesture that we truly appreciated. Our room was ready around 1 p.m., but we didn’t return until 3 p.m. since we were enjoying the city. Later that evening, her colleague Jennifer was equally impressive. She helped us plan for the next day and gave us great advice on the weather and what to expect. Like Andrea, she was kind, thoughtful, and attentive—both of them were truly stupendous hosts. In addition, the staff helped us coordinate transportation for both airport pickup and drop-off, which made our travel experience so much smoother and stress-free. Thanks to the exceptional service from Andrea and Jennifer, we would absolutely return to this hotel. The staff made all the difference in making our stay comfortable, easy, and memorable. "

"NH Ciudad is a contemporary hotel with all you'd expect from a chain (in a good way). Breakfasts provided a variety of food (many breads, several different sweet and savory pastries, numerous juices, and scrambled eggs as well as yogurt and cereals). The room was a suite with two beds. It would have been perfect if there was a mirror in the bathroom, and if the thermostat actually worked, but otherwise, we were happy and slept very well every night!"

"The absolute best option for your overnight stays between flights at SCL! Excellent multilingual staff, wonderful restaurants that stay open past 9 PM, excellent room. "

"I would stay here again. Parking is accessible. There is a grocery near by. I liked the 2-levels with the stairs and kitchen. It is a decent distance from the metro. Nice place!"

"Wonderful stay! "

"Great stay! "

"This hotel was very accommodating. We arrived late in the evening and had an early flight out the next morning. The front desk arranged for us to receive breakfast to go and our room was quite comfortable. It was easy taking the hotel’s provided shuttle to the airport. "

"Nice and safe "

"Qué buen hotel y muy buena localización. Gracias al personal del hotel que nos trató muy amablemente y nos dió consejos como turistas, en especial a: Andrea, César, Cristian y Nelly."