"I stayed at this run-down motel in the Poconos where the experience fell far short of expectations. The bathtub was dirty, which made the bathroom feel unclean and uncomfortable. The receptionist at the front desk assisted us while wearing a bathrobe and pajamas, which came across as unprofessional for a hotel check-in setting. During check-in, she claimed there was no reservation under our name, but when I mentioned I would call Expedia and showed her the email receipt on my phone, she miraculously found it. To top it off, there was no hot water, forcing us to take cold showers and deal with the disruption to our plans and comfort."