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"It is very nice and clean "

"I discovered this hotel two years ago when needing somewhere to stay after moving my Nephew into his student accommodation! First impressions really do count as every time I come to visit him in Birmingham, THIS is the hotel we choose! From the very first visit we were made to feel so welcome & relaxed. The hotel is immaculate, food fantastic, the rooms spacious & again super clean! All the staff are amazing! My most recent visit July 2025 I was back to stay after having emptied my Nephews flat! We were shattered but we were able to come back here & just relax & switch off! My Nephew will be going into his third year at University September 2025 so we will be back very soon when we are down moving him in again! Thanks again to ALL at the Clayton for always looking after us! It really is appreciated! See you in September! Sophie & Family "

"This was a gem of a find and only booked as another hotel we usually use for hospital stays was having air con issues. Will always use this hotel in future for stays at Birmingham children’s hospital or future nights out"

"Was there for an event and rated two nights. They were slammed but did a good job addressing all those checking in. The room had no ac and no windows and it was the summer so it was incredibly hot and no air flow. The bed was not all that comfortable but the room was everything we needed and the location was excellent. Lots of restaurants, pubs and shops and basically steps from the train station. They provide soap, shampoo, coffee and cookies. Staff were helpful and the place was clean. "

"Beautiful grounds, hotel room was impressively quiet and so comfortable that I slept solidly. The facilities are excellent and the staff friendly and efficient. "

"I would like to commend the front desk staff member (Young Gentlemen) who checked me in on 19 July 2025 at 1:30 PM. He was courteous, respectful, and provided excellent service, accommodating my request and even allowing me to choose my preferred room. His professionalism and warm hospitality truly stood out — far exceeding the service I’ve experienced at other Crowne Plaza IHG hotels during my travels from London to Birmingham to Glasgow as an Asian guest. A big thumbs up to him for a job well done. I will definitely recommend Genting Hotel Resort World Birmingham to my friends and fellow travellers. "

"very close to the comicon NEC event i was attending "

"Excellent service and room Would recommend to anyone Very friendly staff "

"Nice room No windows but did not take away the quality of the room. Only complaint you could hear the people above stomping around at 7am"