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"It’s pretty new one with the excellent facility and staff"

"Clean with friendly staff."

"Service, amenities, quality, food, location—everything was superb at The Shilla. Special recognition goes to the hotel staff, who went above and beyond with every interaction and request we had, even for those beyond the hotel's scope. I would gladly stay there again anytime. It is a destination in itself."

"We enjoyed the stay at this new hotel. Room is spacious and beds are very comfortable . Since I'm a foreign without a local phone #, it's impossible to order any takeiut deliveries. I later found out Front desk can actually help placing delivery order i found the floor is a bit dusty.and some spots are dirty, but overall is pretty clean. "

"From the moment I stepped in, I felt so welcome! A big shoutout to Anica at the front desk—she was super sweet and let me check into my room 1.5 hours early (thank you, lifesaver! When I got to my room I literally gasped—the Seoul Tower was right there in the window like a postcard come to life! It felt like the city was saying hello. The whole hotel has this cozy luxury vibe, with everything you need to relax and enjoy your trip. From the lovely views to the peaceful location, it’s the perfect blend of city energy and calm retreat. Would 100% stay here again. Thank you, Grand Hyatt Seoul! "

"Amazing stay and staff… had an issue with a light in my room which was taken care of promptly. Location & view was great!"

"Safe and nice"

"The staffs are knowledgeable and friendly but the breakfast is too simple. Not much choices."

"Overall everything good"