"Nightmare!!! Every step, every voice, every movement is heard. Could not sleep at all. The carpets are cut like a toddler was cutting construction paper and you can see the floor boards between the diagonal and jagged cut carpet pieces. Absolute disaster. How are they charge what they do!"

"Nice location. Room was okay, nice street view, but quite tight. No heat until you figure out how to turn on the radiator with a small knob buried under the drapes. Breakfast bar was ample, but not included in Expedia deal, quite expensive"

"We were bumped by the Grange Blooms hotel into their less attractive but nearby sister hotel, the Grange Whitehall. Great location, but a very average hotel, falling apart a bit."

"The Grange Lancaster was shut and we had no information about this on the website. On arrival, the only information was a tiny notice on the entrance of the hotel redirecting us to another of the grange hotels. On arrival at that hotel, there was no record of our booking and was directed to a third hotel within the chain. We spent over an hour after a long journey trying to check in. We were finally given a room with the bedside lamps dangling off the wall and a very filthy carpet. It was a...