Find hotels in Sea Trail, Sunset Beach from SAR 290

"The checking was a nightmare with lines. Some put a card on file for me and it wasn’t mine. Laid all the cards out to prove it wasn’t mine but right before this I was locked out my room after coming from pool. I went to them and one of the ladies up front yell out it due card decline and I ask how. She then proceeded to say she can get security to unlock to grab wallet and bring me down. I ask for manager and he help me without security say it wasn’t necessary. Mind you, room paid in full before coming it was money to reserve for extra fees and if you damaged room. Furthermore, it was embarrassing and the manager apologized and was told someone should have called me either via cell or room phone. I also stated I didn’t like the person I check-in with stood me down and assumed 21, proceed to tell me I have to be 21 to book. I am 34 just look really young so she carded me to resume check in which the same lady that tried to call security to escort me to room that paid in full before coming. Next, let talk about room service. I had to reach out room service 4 times to get fresh bath cloths and to get room clean. Got my bath cloths 45 later after the 4th time reaching out and never got room cleaned. I end up just checking out early and did stay my whole stay. Well, they still charged me and send my recipe to email after the time I was suppose to check out. I don’t recommend this hotel to anyone because the parking elevators was nasty and the second floor back exit stairway broken"

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"Ok I will be completely honest, do not I repeat do not look at the picture's. Take the pictures and add about 15 years worth of age on top of it. First and foremost the setup of the resort is very confusing. There is two separate buildings far apart from each other and there is no telling what building you are in until you check in. And in the second building there is no staff to help you so if you need help you have to go way down the road to get it. Secondly what’s presented in the pictures is just not the case anymore. The building is old and worn down and needs maintenance badly. As far as the rooms, we had the two bedroom suite in the second building. parking was good and ample. The room was clean and had everything you need. The beds were horrible and need to be replaced the glass doors did not lock so if you have little kids I had to constantly make sure mine weren’t on the balcony by themselves because the doors wouldn’t lock. The location was good but it took them a while to find my Expedia reservation and at first was trying to get me to repay it and cancel on Expedia. All in all I would give it a 3.5 out of 5 my family enjoyed themselves sleep was rough but hey what can I expect for spring break. If money is tight this will be ample but if it’s not I would look at better alternatives. "

"It could have been the poorest breakfast offering we've ever seen. Also, our trash was over-flowing after three days and "we have NO housekeeping". So....."

"Room overlooked the beach"

"Was billed twice and took forever to get sorted. Housekeeping never showed. Hotel was very outdated. Customer service was poor except the gentleman at the front desk. He was very nice and polite. Will not return to this company. The beach was beautiful. "

" Convenient and plenty of amenities."

"The pool was good the children enjoyed it. The room was clean but I perf"

"Nice, clean room. Great view of the beach. Kitchen was well stocked, just didn’t have time to do any cooking. Check In and Out was fast and problem free. "