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"We stayed recently to celebrate two important events, and our experience at this hotel made everything perfect! We could have sat forever watching the coaly Tyne from the 5th floor. The staff in particular were magnificent in every way - we couldn’t have asked for more. We’ll be returning as soon as possible. Thank you!"

"I wanted to stay a extra day and zoe the reception supervisor was very helpful in helping me to achieve this with no problems i would highly recommend this hotel right next door to the train station and a few minutes to city center and also i found all staff to be helpful and friendly cant wait to visit again hopefully in july "

"Central location and standard of service."

"What an amazing hotel, very convenient. The room was super clean and comfortable, overlooking Keel sq. Breakfast was hearty, a great selection including freshly brewed coffee and juices. The staff on check-in and in restaurant were all very pleasant. I will definitely make this my go to hotel again when im back in the UK."

"Great place, very well situated for a night out"

"Our go to hotel, always enjoyable "

"Good stay overall. No major faults or complaints. Staff were friendly on arrival, room was clean, beds comfy. Only fault was my Mum broke her toe as they hadn’t put the bed fully together and she hadn’t noticed until she tripped on it and her toe is now broke lol. But apart from that the stay was good. "

"The staff were outstanding. It could of been a 5 star hotel. The gent on recreation offered to carry bags. Advised on the local area. Asked how we were and about our day. There was even an Easter delivery to the room. Unexpected but very lovely. All the staff went above and beyond here. Thank you for the most pleasant and happy stay at a hotel in a very long time."

"Every time we stay we have a great time. Can’t fault anything. Staff are superb"