This is not a review of Expedia. Expedia has been absolutely wonder ful through this whole process. The pictures of the rooms are not accurate. The pictures imply that all the rooms are clean and modern, when in reality, the carpet looks like it hasn't been replaced since 1972, and the paint is chipping off the walls. I booked a stay in their Superior King Suite with a jetted tub. When I got to the property, I was informed the room was not available and was put in a standard Queen Room. I made the decision not to cancel my reservation and re-book, because I did not want to pay the cancellation fee, with the thought process that I would be able to get a partial refund for the upgraded room. (Expedia was great, btw with this process) Both Expedia and I have made multiple attempts (I have called three times a day since my stay) to reach the front desk to confirm the refund and no one EVER answers the phone. At this point, my case with Expedia has been closed and they have offered me compensation in OneKey Cash since they are unable to process my refund. Please do not be fooled by the photos of this hotel, and if you have an issue, suck it up, take the cancellation fee, and move on. And if you do choose to stay here, please know that there will not be anyone at the front desk if you have an issue.
