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"Excellent service "

"I have to say I was nervous at turning up at 10.40 at night but check in was so so easy and natural. The room was great and the hotel full of history back to 1770. If you have a chance, stay here "

"The room was nice clean but the stay was let down by the food and restaurant tables full of dirty plates food breakfast was cold and had hairs in it and lack of choice and staff wasn’t very polite "

"As a repeat visitor to Holiday Inn, Stevenage I am consistently impressed by the exceptional service provided by front desk staff. I would like to give a special mention of Karolina and Lucian. Their warm welcome, professionalism, and eagerness to assist make my stay truly enjoyable. They always go above and beyond to ensure a comfortable experience. I highly recommend this hotel. "

"Noise room and loud music all night, no phone in room, call reception but no answer"