Find all hotels by Malmaison in Staines from SAR 376

"Good day. I am writing because we had a flood in our room. They came and fixed it but our clothes and personal stuff were all wet. It was leaking all day. No one from the staff came and asked us if everything was ok. It was just brushed off. No offers for another room or anything. Highly disappointed. I would write anything but when we first arrived there was jack hammering going in in the construction and we were on the 2nd floor. It seemed like a nightmare from the beginning. I enjoyed my stay in London but not at the hotel. I just survived breast cancer and this was my cancer free vacation. I hope you can make this right. Sincerely Rachael Hettinger. Boise Idaho United States "

"Could not ask for a better location. The staff were helpful, the property is beautiful, and you are right in the heart of exploring London! The only downside was having to reserve a time to use the pool, which was not made clear when booking."

"The bed was so comfy, very quiet"

"My favourite hotel in London. I have now stayed here multiple times. Excellent customer service, rooms are clean, comfortable and have all the accessories needed for a wonderful stay. Bathrooms are spacious, clean and always tonnes of hot water."

"We booked through the Hotel.com 4 months prior but unfortunately they told us that it didn’t register with them! All very confusing but our deluxe queen suite wasn’t available! "

"Property rooms were small but that was to be expected due to the location. This hotel was centrally located and you get easy access to the tube station. I would 100% stay here again. There were also supermarkets and restaurants nearby. Beds were very comfortable too. Only downside was very narrow hallways and very small elevator. "

"Make sure you ask for a room away from the train tracks or you will be awake all night."

"It’s friendly and right in the centre of where I wanted to be and the staff specifically Ugiene from Romania and Amanda from malaysia were very accommodating and friendly "

"Great location, thanks for the room upgrade!"