"First room had non-functional ac in 90+ heat. Went to dinner while it was worked on. Was notified during dinner that it couldn't be repaired and to expect a new room upon return. Eventually got a room but had to wait 10 minutes in heat although they knew we were coming back. The staff member was mediocre at best in soothing the situation. I would have expected a manager to be aware and reach out. Didn't happen."