"Em"

"Staff was helpful with problems as best they could. Room was dirty. Floors were gritty with dirt and the room smelled of fish and pee. No drain stoppers or towels. Found two LIVE roaches within 30 minutes of arrival. They moved us to another room the next day. No towels again. Found a giant water bug or roach 2 to 3 inches long on the wall. 4 days later another one was killed while crawling across the floor. There was buckled flooring in the room and water coming from under floor tiles in...

"No elevator had to go 3 floors up and down with no help"