Find hotels near Springfield Art Museum, Springfield from SAR 252

"The room needs to be a llitte bit bigger "

"I requested a room in the lower floor due to the power being out and my daughter pregnant. We are on the 8th floor. The lady declined my request. My son in-law went back down and a manager was there and he said of course why didn’t we tell them. The front desk young lady lied and said she didn’t know. I specifically told her because my daughter has already gone in the pre-term labor last week. We like your hotel but that was not a good situation. "

"This hotel is tucked back out of the way, but despite the appearance from the exterior, was definitely a wonderful hotel! It actually felt like a studio apartment, with a complete kitchen, living area, and dining area. Quite a nice surprise! "

"The hotel was good. Our rooms were clean, breakfast was descent. The staff was accessible and knowledgeable about the area."

"Nice room. Tons of space for our family of 5."

"This property has seen better days. The bed was comfortable, room furnishings spartan but adequate, bathrooms were clean but clearly had received a lot of repair work, plaster patching, touch up painting, etc. I had two rooms in a two-night stay. When I woke up in the first room and used/flushed the toilet, the toilet started singing and wouldn't stop. The management moved me to another room (right across the hall, actually) for the second night so no big inconvenience, but still. . ."

"Room was clean. Great dining options nearby. Don't miss Gaileys for breakfast and Black Sheep for shake. Friendly staff."

"Quick check in. Staff were nice. Clean rooms. Price was better than May places around there. Would stay again."

"About thirty minutes after getting to my room, I went into the bathroom and sit down, and almost ended up in the bathtub. The toilette was not connected to the floor. The bathroom floor was completely flooded. I went down to the front desk and reported it. They didn't offer another room, and didn't have anyone available to come up and check it out. Their solution was to give me a handful of towels to sop it up with. I put them on the floor and, when I checked an hour later, they were floating on the floor. Water was still coming out. I went down to the desk again, and they told me they couldn't do anything about it. I was on the third floor, and had to use the public restroom in the lobby for my stay. They told me the next morning that I would be compensated $10 for not having access to my bathroom. I expected a full refund, and I believe anyone else would expect the same. It's been 10 days, and they still haven't even refunded the $10. I would have given them one star, but the continental breakfast was above average. I guess if I want a full refund, I should at least pay for the breakfast. I've stayed here before, so I guess I'm just disappointed with their resolution. No bathroom, no shower should equal no charge. Thanks for letting me vent a bit "