"I had cockroaches and severe damp in my room. I let reception know 3 times. I was eventually shown 2 other rooms that also had cockroaches. By the time I moved rooms all my clothes were wet from the and I hadn't slept. On check out I was told that I would get a full refund but I'd have to go through Expedia, who were utterly useless. The hotel then refused to refund me and Expedia did nothing to help. Unfortunately for the hotel, I'm in Houston once a month and I'll be seeing them again. ...

"S"

"BEWARE! I was given a room on the second floor. The ENTIRE second floor reeked of very strong smoke smell. In my room was broken glass from a smoking device beside the mattress. I immediately went and told the front desk staff and he laughed! Then he simply handed me a card for another room. The other room was very dirty and also stunk of smoke. I told the staff member again and he went with an air freshener spray and doused the halls with it then handed me another card for another room. By this...