"Our travel companion is handicapped and needed a roll-in shower. He specifically called and spoke to person at the property and reserved that room not just an assessable room. He called more than a week prior to make sure it was available and was assured it was reserved. We got to the property and were told the room was not available. The man on duty says well I can cancel your reservation and you can go somewhere else. This was 4th of July weekend on Galveston Island. Not many choices at...

"Some plugs didn't work, and there where roaches. What I really didn't like is staff went in my room while I was out to eat"

"H7"

"The room was horrible. There was dead roaches smashed on the wall. A one inch gap under the entrance door, poop smeared on the back of the bathroom door, black mold growing around the tub and on the front window seal. One of the beds smelled so bad that all 4 people had to share the less smelly bed, and this was actually the second room they gave us as the first rooms toilet didn't not flush. None of the phones in the room worked. There were no towels in the room. And we all ended up with sinus...

"Clean Romm"

"they auto canceld my reservation,"

"Room is clean, problem is their towels to include bath/hand and facetowels. Needed all new ones to include bath mats."