"Staff were lovely and helpful"

"Our stay here was a complete disaster. We originally requested a midnight check-in, but the host suggested we wait until the following day, which we agreed to. Despite the extra time they had to prepare, check-in was still delayed the next day, and the host was completely unresponsive to our messages. When we finally got inside, the place was absolutely filthy. The bathroom was in a disgusting state: the shower would not drain, filling up as you used it. Worse still, the drainage hole next to...

"Very clear, good location. "