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"The Black Swan is a reliable stay. If you are passing through, get the cheaper rooms on the parking lot side, if you are staying for a few nights get a room with a lake view and balcony. Not a chain!"

"Pleasant work staff"

"Staff was very friendly and helpful "

"We always enjoy our stay here. The beds are super comfy, the rooms always super clean, and the staff is always accommodating."

"Best way to spend a long needed weekend. Can’t wait to do a full week."

"Quintessential Berkshire Inn."

"Everything I mean everything is so so clean They are wiping and dusting all the time"

"Lovely staff!"

"The Lenox Collection sites were elegantly & beautifully appointed & optimally located, with walkabiliry to restaurants & commerce in picturesque Lenox. Staff member, Logan, who served in multiple capacities-from check-in/out to breakfast serving, constantly went above & beyond the call of duty-& was terrific. The continental breakfast, which included fruit, Greek yogurt, granola, (my typical fare-which was comforting)-& croissants or bagels, + hard-boiled eggs, as well as juices and coffee, was tasty & nourishing. The Ass’t manager & her husband were ultra-considerate & helpful. Maybe more bathroom counter space, & a table in the bedroom would have helped with my daily routine-but my gorgeous outdoor access was divine! Thank you! ❤️"