2/10 Terrible
Shannon T.
15 July 2024
Liked: Check-in, location
Disliked: Cleanliness, communication, listing accuracy
Listing and photos were inaccurate/owner unreasonable
Check-in was fine. Outside temp was 86 degrees when we arrived. It was hot inside the unit. The listing stated a/c and washer & dryer. The only a/c was a portable a/c unit in the bedroom that was turned off. There was also a suspended power outlet hanging against the fireplace with the TV and Roku plugged into it (not shown in the photos). The entire set-up of the living room was different from the photos; the carpet was worn and filthy and the couch was old and dirty.
In the kitchen, the counters and cabinets felt sticky. There was grease in the vents above the stove and the photos of a fresh looking kitchen were misleading as there were knobs missing off drawers. The listing stated washer & dryer. There was no washer and dryer inside the unit.
The on-site team offered box fans, but when it's as hot as it was inside the unit, we would just be circulating hot air. The on-site team contacted the owner after we didn't want to stay inside the unit due to the hot conditions.
The owner (Rob) arrived. When I explained to Rob the photos and the actual listing were not accurate, Rob said the pictures were taken last year. Rob said there was portable a/c (couldn't be moved) and a washer/dryer down the hall. Rob saw nothing wrong with the suspended power outlet. I told Rob I rented the property based on photos & listing, which were inaccurate. Rob refused a refund. We left & stayed at a hotel.
If you like cleanliness and a/c, I don't recommend this property in its current state.
Shannon T.
Stayed 2 nights in Jul 2024