"Had a reservation for an accessible room, which was unavailable when we checked in. They switched us to a more expensive room and charged us an additional fee instead of waving it. The explanation given was there were maintenance issues (previous guest had pets that had caused damage) but I still think the additional charge should have been waived as our reservation was changed through no fault of ours."

"We were in Indianapolis because my sister was having heart surgery, which was postponed so we went home a day and was told - near as I can tell - that we would be refunded one night, which we weren't. We had two towels and one hand towel, old, worn, and scratchy. One of which was heavily stained as if someone had used it dying their hair. No coffee maker or iron / ironing board, there was what appeared to mold where the tub and surround meet. With one exception, the staff spoke little English...

"HVAC system wasn’t very accurate inits settings. Very noisy."